Contact information

Contact information

Last updated: 12 November 2026

Write to us about a model, a measurement or an order in progress and a person replies within one business day. We do not use a ticket robot for this inbox.

Where to reach us

JACK DOMINIC ERLE RATHBONE
2 Birchwood Lane, Waikato, Matamata 3400, New Zealand
Email: info@lumaraen.shop
Phone: +64 20 177 8535

Opening hours

Monday to Friday, 9:00 a.m. to 5:00 p.m. New Zealand time. Messages that arrive at the weekend or on a public holiday are answered on the next business day.

How quickly we reply

Email is answered within one business day, and a message that includes the order number is always the quickest to resolve.

Returns address

Returns go to the Matamata address above. Email first so the parcel can be matched to your order when it arrives.

Damaged or missing deliveries

Damaged on arrival: contact us within 48 hours of delivery. Not arrived: contact us within 7 days of the expected delivery date.